Refund Policy

1. Eligible for a refund

• Lost in transit / undeliverable — full refund or free reshipment.
• Damaged, defective, or wrong product — free reverse pickup, then refund or replacement.
• Missing items — reshipped or refunded.

📹 For damage/defect/wrong-item claims, record an unedited unboxing video with date/time visible — needed to verify your claim.

2. Not eligible for a refund

• Final-sale/clearance items (unless damaged/defective).
• Claims raised after 48 hours of delivery.
• Custom, engraved, or made-to-order pieces (unless damaged/defective).
• Used hygiene-sensitive items (e.g., pierced earrings with broken seal).
• Items returned without original packaging, certificates, or freebies.

3. How to request
Within 48 hours, share your order number, issue description, photos, and unboxing video (if applicable) via:
📧 jethanidevranijewellers@gmail.com | 📱 WhatsApp +91 70115 88557

We respond within 1 business day and arrange free reverse pickup where serviceable.

4. Processing

• Approved refunds credited within 7–10 business days.
• COD refunds via bank transfer (account details + cancelled cheque/passbook needed).
• Shipping refunded only if the error was ours.

5. Contact
📧 jethanidevranijewellers@gmail.com | 📱 +91 70115 88557 | Mon–Sat, 10–7 IST
Grievance Officer: Manish Jindal, Ghaziabad, UP.
Governed by Indian law; disputes subject to courts at Ghaziabad, UP.